Diagnostics

Google Rating

4.6

Jonathan Pavlos

04:00 21 Oct 18

I have to say I am a critic in many aspects of life however, this company has been amazing. Professional, expert technical capabilities and overall amazing service. Do not even hesitate. Book your vehicle in now!

harry weeks

18:37 27 Sep 18

despite a bigger than expected job, these guys honored their quote and got the car back to me in time to leave for an interstate trip. job was well done and car has run like a dream. Cost a fraction of what Audi would have charged.

Maddie Irwin

07:46 23 Jul 18

All staff at Brisbane Euro Specialists are amazing and could have a laugh! Amazing service and very happy. Had a service and they found quite a few other things that were wrong with the car and they fixed it asap and have very good prices. Could not fault them at all. Would recommend 1000%!!!

Ben Beatty

00:26 09 Sep 18

The team at Brisbane euro Specialists helped me identify the cause of multiple annoying problems I'd been having with my car for months and quickly resolved them for me. They were exceptionally friendly and helpful, even providing me with a courtesy car so I could still drive to work.Definitely going to be coming back for my next service.

Dian Tjondronegoro

06:22 09 Oct 18

Very friendly staff, knowledgeable and good quality service. After second visit, I’d strongly recommend them as alternative to the dealer service which costs more.

Jeremy Cook

23:25 13 Nov 18

Great experience, the team went well above and beyond in looking after us and our car. The car came back in great condition and the team fixed a few items that was not on the quote and we didn't expect. Thanks and great work, we'll be back again for sure.

Cherrilyn Booth

18:36 14 Nov 18

The staff at Brisbane Euro Specialist were great, very friendly and helpful.. The service I had on my VW van is the best service I've had since I bought it and you get to talk to the mechanic which is great. They are a lot cheaper and more thorough then VW. I highly recommend them and will be returning there for all my services

Shekhar Sharma

00:50 15 Nov 18

I just had my Audi A5 serviced here and am very impressed by the facilities, service and charges. Great savings too. Friendly and professional service and Melina and Brendon were a pleasure to deal with. A nice finishing touch was a complimentary car wash! I highly recommend Brisbane Euro Specialists and will definitely be back here. Thanks, guys!

Shekhar Sharma

02:32 15 Nov 18

Jade zerovnic

23:58 18 Nov 18

Have been taking my car here ever since i got her, very thorough and will diagnose the problem quickly nothing gets missed. Fast turnaround on workmanship. You pay for quality service. Always greeted by the same happy faces at the counter. Very much recommend them.

Noel Hayes

09:06 27 Nov 18

Visited this business today regarding a minor dash issue and was attended immediately by a very courteous technician who spent over a half hour fixing the problem without any charge. I would highly recommend this business for all your vehicle repairs. It is refreshing to be treated like you matter.

Frank Ramsey

06:39 28 Nov 18

Melina, Jake & Brendan.....as honest and reliable as they come. I’ve been in business a long time and can wholeheartedly say that it’s rare to find such authentic and trustworthy individuals. If every business owner ran their business with the same integrity as these great people it truly would be a better world. Thank you to all over you, see you in 2019.

Danieka Evans

00:51 10 Dec 18

I took my A4 into the Euro Specialists after being told by Audi that I had a leak on my thermostat. I advised the tech of exactly what the issue was, and that I was just chasing a quote for the repair. I waited 2 hours, and the tech came back to advise there was no leaks. I had to tell the receptionist there is definitely a leak, at which point he went to get the tech to re-check. I heard the tech arguing with the receptionist about what he wants him to do because he couldn't find anything with the car. Very awkward and unprofessional. The tech was adamant that there was no issue, so I paid for the inspection, and decided to take my car back to Audi to ask why they would quote me for a $2200 repair, that didn't need to be done. Audi insisted there was an issue, and took me out to my car to show me exactly where it was leaking. I looked like an idiot. I took the car back to Euro Specialists and had to show the tech 'exactly' where the leak was, before he would admit that there was a fault. I asked the tech how long I would be able to drive the car for before it really needed repair and he said '2 months'. I'm pretty annoyed at Euro Specialists. If I hadn't taken the car back to Audi, I would have had another low coolant level in 2 months and would have had to pay even more money to get the issue looked at, when the tech had advised me that there was no issue. If someone is telling you exactly where the fault is, and you still can't find it, then you should be being slightly more meticulous with your work. I wasted my money by taking it to the Euro Specialists. Would not recommend. Their reception staff are however very lovely.

Gimleigh Rangel

12:57 10 Dec 18

Amazing service and a great team all very friendly from the receptionist to the mechanics. I had my X5 repaired at multiple occasions for a fraction of what it would have cost me at BMW. I recommend this place to anyone that wishes their European vehicle to be serviced or repaired. Also was given a courtesy vehicle while they had my car getting fixed at no extra cost wich was awesome I must say.

Kara Smyth

08:50 03 Feb 19

They have a Stella rep for a reason & I am confident to own a European vehicle now without the hefty price tag. Have been a customer since 2015 and continue to be a customer. All the staff are great but a special thanks for Melina (sorry if I spelt wrong) for her amazing customer service and transparency.

Zoe Knight

05:56 02 Apr 19

Great service and friendly mechanics. Always happy to provide advice and quotes before going ahead with any work. Great waiting room facilitates. Work is always done to a high standard. Thank you for making the servicing of my vehicle so easy!

Paul Brown

05:54 03 Apr 19

My first experience away from the Mercedes Dealership... and I was not disappointed; The facility, technicians, staff and the work perform was first class. I was made very welcome. I will certainly be returning for my next service when due. Many thanks guys.

Brinthan Kanthan

08:31 08 Apr 19

Excellent service from the team at Brisbane Euro Specialists. Melina at the front desk is amazing. She always goes out of her way to help. I brought my car in last minute today and she squeezed me in. The staff looked at my car and fixed everything. Can't thank everyone enough. I will be back. Amazing service and excellent customer care, couldn't ask for anything more.

TheONE

05:27 07 May 19

Got my car fixed from them, love the professionalism. And very helpful staff. They are knowledgeable and offers great price. Reception staff is helpful too arranged a pick up and drop service. Thank you!

Queensland Luxury

09:45 07 May 19

Melina and the team are amazing to deal with. In an industry where it's hard to find a trustworthy and reliable company, Brisbane Euro Specialists stand out from the rest. We always feel very confident leaving our cars and clients cars with such a professional and knowledgeable team. Keep up the good work! Bran Qld Luxury Car Rentals

Branavan S N

09:50 07 May 19

Great service and amazing team. Melina is always a pleasure to deal with. Keep up the great work guys :)

Chan Luc

05:17 10 May 19

My mum has been here quite a few times, and every time she raves about the customer service and turnaround time. Her car has always been returned within a day. There is a comfortable waiting lounge, and she's been offered a courtesy lift home if they were going to keep the car a few hours.

Daniel Groneberg

23:08 18 Jun 19

Giving my car to these guys made me realise how important it is to check work straight away after any job. Not only did they underfil the oil by quite a bit there are screws missing and sensors not returned to the correct places. Of course this was denied by the company. Also since having my car serviced here I received the infamous rough idle that was not present before hand.

Victor Tan

15:34 21 Jun 19

Brisbane Euro Specialists offers affordable servicing with premium dealership experiences. Brought my Audi in for a minor service few days ago and was extremely satisfied with it. They even have a cute little Audi loan car to use for the day when your vehicle is being serviced. They are also very transparent with their recommended repair prices, calling and emailing you with the quotes before commencing on the job. To add on, they have also detailed my car after the service with was a very nice touch. For customers who wish to wait while they do the job, their air-conditioned waiting lounge have an array of premium coffee and tea.

Victor Tan

00:37 14 Aug 19

Brisbane Euro Specialists offers affordable servicing with premium dealership experiences. Brought my Audi in for a minor service few days ago and was extremely satisfied with it. They even have a cute little Audi loan car to use for the day when your vehicle is being serviced. They are also very transparent with their recommended repair prices, calling and emailing you with the quotes before commencing on the job. To add on, they have also detailed my car after the service which was a very nice touch. For customers who wish to wait while they do the job, their air-conditioned waiting lounge have an array of premium coffee and tea.

Ken Wang

07:42 14 Aug 19

Tidy, clean, good price and good service. Highly recommended.

Dusty Red

12:28 15 Sep 19

Great place and lovely people. Highly recommend Euro fix to anyone who wants fast honest work done on there car

Liz

00:16 09 Oct 19

Very happy with the service on my VW Tiagun. The guys were very knowledgeable and great service! Would highly recommend :)

FC C

06:31 17 Oct 19

Installed a aircon blower motor cost more than $800 while the part online price only around $300. Not sure if it reflects the common phenomenon of this industry. But very unhappy.

FC C

12:10 17 Oct 19

Installed a aircon blower motor cost more than $800 while the part online price only around $300. I paid more than $1,000 total to replace blower motor. Not sure if it reflects the common phenomenon of this industry. Obviously not reasonable, won't go there anymore.

FC C

22:00 17 Oct 19

It doesn't allowed me not to put any star, otherwise I will definitely do so. Installed a fan blower motor cost more than $800 while the part online price only around $300. I paid more than $1,000 total just to replace a blower motor. Not sure if it reflects the common phenomenon of this industry, terrible system. Obviously not reasonable, this shop has lost a good customer.

FC C

10:44 19 Oct 19

It doesn't allowed me to put o star, otherwise I will definitely do so. Installed a fan blower motor cost more than $800 while the part online price only around $200. I paid more than $1,000 total just to replace a blower motor. Not sure if it reflects the common phenomenon of this industry, terrible system. Won't go there any more.

Parveen Gupta

07:36 21 Oct 19

Fantistic Service at a very good price and very professional staff. Especially Merina was helpful at all times. I highly recommend

Paul Dundas

03:09 31 Oct 19

Took my Baby AMG in for a service and general health check a couple of days ago. The guys were professional, efficient and transparent in the work that was done and the work that was needed. Melina and the team were friendly and courteous from my initial contact right through to me collecting my car, earlier than expected. Despite there not being a loan car, they went above and beyond in dropping me off where I needed to go. Thanks Caleb for the lift and musical education on the way! I'd recommend these guys to anyone looking for a first class service for their car.

JAYCEE'S WORLD!!

01:31 27 Nov 19

We bring out VW Touareg here. They know exactly what they’re doing and I wouldn’t risk taking it anywhere else. Great service and serious knowledge.

Nigel Duncan

07:25 30 Nov 19

Great mechanics, confusion over worries work and it not being carried out. So drips a star for communication as the service was incomplete. Probationary will continue to use but may raise or drop rating.

Bishoi Bishae

10:59 08 Dec 19

Beware if you do not have any vehicle knowledge I can assure these people are not honest. Key points why below from what I have noticed * While my car was getting serviced I found bits of hard dirt on the Serpentine Belt. Deliberately done *Engine mounts need to be replaced. No there perfectly fine. *Several oil leaks. No oil leaks Avoid them if you don't have any mechanical knowledge or know nothing about cars avoid just go to the dealership because they are like scammers based on my experience. Its a trick they do very dodgy.

M H

01:53 05 Jan 20

Avoid this place. They are not specialists. I gave them my car to do regular oil change and clean aircon as it started smelling a bit. Air still smells just one week later, all they did changed aircon filter and sprayed vents. Nothing was cleaned, I could've done this myself. There was apparantley major oil leak on transmission that they were going to quote me on. I never received any quotes even if they said it's major leak. So that mean they don't care. They probably want your car to brake down so they can charge more. After just a couple of weeks from service I got engine oil low light on my dashboard and I took car to my friends mechanic as I didn't trust BES and he discovered that engine oil was leaking through oil plug which was not tight up properly during oil change. I am not sure if this was done on purpose by BES or they don't know the correct tourqe they should tight it up to. Also heavy oil leak from transmission my friends mechanic fixed for $400 and BES were saying verbaly it will cost me between $1500 and $3500. I will never take my car back to BES. If you don't know any mechanics personally take your car to dealer service. It will be more expensive but you can rely on and it's more professional customer experience. Any mechanic can do what BES is doing and probably cheaper.

YO SS

02:36 17 Jan 20

Great people, Daniel and Russelyn are so friendly with the advise and explanation, making it easy to discuss and find solution to fix the car. Price is pretty reasonable for someone that knows what they are doing. Been there a couple times, clean and tidy work!

Theresa Mcdonald

04:40 24 Jan 20

Brisbane euro specialist are the best took my audi to the workshop.. service is second to none very professional very fare on price my audi is fixed...lts like new evan washed and detailed the car.. highly recommended... If you have a European car these guys are the go to

Luke Forrest

00:09 03 Feb 20

Solid place everyone was friendly the work was done wonderfully the car was cleaned far beyond what I could have hoped for it was a good time all round. Also got dropped off at a location to get some things some.

Kirsty Frost

03:29 03 Mar 20

I had recently bought a second hand Audi and needed to find an honest repairer for my regular servicing. I have just had my first service with them and they did a fantastic job, I'm very happy with their work. They fixed everything they said and had good transparent communication, suggesting repairs that could be held off till next service in a detailed invoice. Car is going brilliant and came back beautifully clean inside and out!! Thanks guys!

S T

03:24 25 Feb 20

I highly recommend Sully and the team at Brisbane Euro Specialists! They went above and beyond in servicing my Mercedes CLA200 urgently for great price & on the same day. The staff and Mechanics were extremely friendly, professional & provided me with valuable information on my car and how car to get the most out of it. The waiting area is very clean, wonderful coffee and comfortable seats. I wouldn't service my car anywhere else!

Dennis Phomsouvanh

23:18 21 Feb 20

Apart from the fact that I had to phone multiple times with no answer to try and book the car in, I decided to use their online booking. No confirmation that the car was booked in so I then had to ring again to check. I asked them to quote me on tyres, and they never got back to me. Had to ring again to follow it up, and the guy I spoke to barely recalled the conversation I had with him. Finally had the car serviced and when my wife picked it up it would not start. They said it was the battery and jumped started it to get it home. I had a battery company out to replace it, and they tested the battery and there was nothing wrong with it, and said that the guys who did the serviced have stuffed something up. Yet again trying to phone BES and there is no one answering their phones....

Richard Connors

22:36 08 Apr 20

Yesterday I had a major service carried out on my VW Jetta and would like to say how impressed I was with the process from start to finish. Josh gave me a great price and was very clear in his outline of what the work would entail. The workshop was immaculate. The service carried out by the team was great and the car is running perfectly. I have no hesitation in recommending Brisbane Euro Specialists. I will continue to use their services.

Riley Ball

09:59 25 Mar 20

Brisbane Euro Specialist were very professional and were able to fit my vehicle in at short notice. I was provided with detailed information from the service and the team were a pleasure to deal with.

jooles85 .

20:21 30 Apr 20

Being new to the area we thought 'Euro specialists' with their good reviews would be the place to take our Amarok when it broke down. Paid over $5,000 to replace fuel system. New parts put into BEFORE fuel system was properly flushed and cleaned (as quoted and paid for) as a result all new parts failed and they couldnt get our vehicle running. Vehicle was there for 3 months!! and they couldn't figure it out, we had no choice but to pay their bill and tow our vehicle out of there to take to a more competent workshop to resolve. Paid another $5000 to a new workshop to do the same job again but correctly! No attempts to resolve our complaints, they avoid contact because they simply don't know what they're doing. To date they have hoped our complaint would just go away... Didn't want to post a negative review until our matter was resolved but it's now another 3 months on and clearly this business has no intention of of resolving this, not sure how this business has received so many good reviews. They are not euro specialists at all, they have NO IDEA how to perform a diagnosis and follow through with detailed and careful repairs. Avoid at all costs. How did Bris Euro get their good reviews...best guess would be from clients that took their cars in for a basic service and/or fake reviews. Another 3 months on and they still will not attempt to reply to our complaint. We have lost thousands of $$$. If you have a complex fault don't go here you will get the run around and every excuse under the sun.

Brandon Turnbull

04:05 15 May 20

Great friendly service with good knowledge and superior turn around times. Highly recommend

Green Eyed Savage

02:49 28 Mar 20

These guys were really easy to talk with and only had my car for a short time before it was fixed. Really great customer service too, even after I took my car home and paid for their services are they still looking up parts for me and checking up on the car!

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