Will servicing my car at Brisbane Euro Specialists void my new car warranty?
No, under the Competition and Consumer Act 2010 you have the freedom to have your car serviced by any service provider. A vehicle manufacturer can’t specify a particular dealer nor void a warranty if a vehicle is serviced outside the dealer network.
What is the difference between genuine, OEM and aftermarket parts?
A genuine part is a part that was originally put in the vehicle when it was new and has the car manufacturer’s logo on it. An OEM (Original Equipment Manufacturer) part is a part built by the same company that built the original product for the car manufacturer but doesn’t have the car maker’s logo. An aftermarket part is a part for a vehicle that is not sourced from the car’s maker and is generally cheaper.
Can you source aftermarket parts for my car?
For new cars under warranty we recommend using genuine parts, but we’re happy to source aftermarket parts for your vehicle if needed.
What qualifications do your technicians have?
All of our technicians are fully-qualified and have factory training in European vehicle servicing and repairs. Our master technician, diagnostic technician and registered technicians bring decades of knowledge and experience to the team.
How long will my service take?
A service can take from approximately 1.5 hours up to a day, depending on whether we have the parts on hand or can order them in quickly. Ask us about our 90-minute Express Service package if you’re looking for a fast turnaround.
Do you provide loan cars while my car is being serviced?
Yes, we have a fleet of courtesy cars available at no extra charge. And if you’re a tradesperson or need extra space, we have a Mercedes Sprinter available for use. We can also organise a pick-up and drop-off service in nearby suburbs.
What if I want to wait for my car to be ready?
We welcome you to wait and enjoy a coffee in our comfortable customer lounge.
Are you open on the weekend?
We open on Saturdays from 8 am till 1 pm.
Do you fix dents and paint scrapes?
We can arrange for paint and body repairs while your car is in service. We recommend our sister company, Brisbane Panel and Paint, for all smash and paint repairs.
I don’t have a European car. Can you still provide servicing and repairs?
Yes, while we specialise in European cars, we can service all other makes and models.
WHAT OUR CLIENTS SAY
Feel confident that you’ll be taken care of from the moment you drop off your keys to when you return to the driver’s seat.
“Fantastic and friendly service. I have been to this workshop twice – once for a repair and another for a service. I have been impressed both times and cannot fault the service. They do what they say and are very upfront on things before moving ahead so you know what’s happening and how much it will cost. Thank you and see you at my next service.”
“Really great experience and value for money. All of the staff are lovely, highly recommend.”
“After years of looking for a genuine mechanic I found this guys and I have to admit that they have proven to be the best for me and overall their price is very reasonable compared to other mechanics out there. Thank you guys for looking after me.”
“We use Brisbane Euro Specialist for all of our servicing and mechanical needs for our entire fleet. They go above and beyond to get our vehicle back on the road minimising downtime. Affordable prices and top service. Absolute pleasure to deal with.”
“This company is fabulous. From the initial inquiry phone call, through to the completion of the job, courteous, professional service was provided. In an industry where horror stories abound, it’s refreshing to find a trustworthy and efficient dealership. Even the car wash was undertaken with care. I have no hesitation is recommending this company highly.”
“I used to take both my Audi’s to the dealerships in Brisbane for servicing, but I recently changed to Brisbane Euro Specialists and I’m very satisfied. Great communication, friendly staff, technically know their stuff and a much better price than the dealership. I will be bringing my cars here from now on. Highly recommended!”
CONTACT OUR TEAM
OF AUTOMOTIVE SPECIALISTS
If you have any questions, do not hesitate to get in contact with us. To speak to one of our specialists, feel free to give us a call.