FAQS

Frequently Asked Questions

• Will servicing my car at Brisbane Euro Specialists void my new car warranty?
• No, under the Competition and Consumer Act 2010 you have the freedom to have your car serviced by any service provider. A vehicle manufacturer can’t specify a particular dealer nor void a warranty if a vehicle is serviced outside the dealer network.
• What is the difference between genuine, OEM and aftermarket parts?
• A genuine part is a part that was originally put in the vehicle when it was new and has the car manufacturer’s logo on it. An OEM (Original Equipment Manufacturer) part is a part built by the same company that built the original product for the car manufacturer but doesn’t have the car maker’s logo. An aftermarket part is a part for a vehicle that is not sourced from the car’s maker and is generally cheaper.
• Can you source aftermarket parts for my car?
• For new cars under warranty we recommend using genuine parts, but we’re happy to source aftermarket parts for your vehicle if needed.
• What qualifications do your technicians have?
• All of our technicians are fully-qualified and have factory training in European vehicle servicing and repairs. Our master technician, diagnostic technician and registered technicians bring decades of knowledge and experience to the team.
• How long will my service take?
• A service can take from approximately 1.5 hours up to a day, depending on whether we have the parts on hand or can order them in quickly. Ask us about our 90-minute Express Service package if you’re looking for a fast turnaround.
• Do you provide loan cars while my car is being serviced?
• Yes, we have a fleet of courtesy cars available at no extra charge. And if you’re a tradesperson or need extra space, we have a Mercedes Sprinter available for use. We can also organise a pick-up and drop-off service in nearby suburbs.
• What if I want to wait for my car to be ready?
• We welcome you to wait and enjoy a coffee in our comfortable customer lounge.
• Are you open on the weekend?
• We open on Saturdays from 8 am till 1 pm.
• Do you fix dents and paint scrapes?
• We can arrange for paint and body repairs while your car is in service. We recommend our sister company, Brisbane Panel and Paint, for all smash and paint repairs.
• I don’t have a European car. Can you still provide servicing and repairs?
• Yes, while we specialise in European cars, we can service all other makes and models.